Subject: 20237927 - Fan Seller - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 12:00 - seller cannot provide proof
From: Valentina Bonente <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 20 Feb 2019 03:29:39 -0700 (MST)

Hi Rose, 

This seller had purchased the tickets on viagogo TID 20132514. The previous seller is Deal manager Deal manager Primary - Sale or Return - Global . 

We have asked the final seller to send the ticket to the final buyer, but he resold the ticket on viagogo and he did not receive the ticket yet. 

THere this note : 
[Spec Ops] 
Mass email was sent to get proof of personalization from the seller; 
Survey was sent explaining the details; 
Seller needs to reply to CustomerMail by 24/02 to provide the proof; 
Any questions - speak to your TL; 

Can you please contact the relevant department in order to take action. 

Thanks 
Valentina