Subject: FW: [IMPORTANT INFO] - Outbound calls
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Evan Quinlivan <[email-masked]>, Virat Joshi <[email-masked]>
Date: Tue, 19 Feb 2019 12:17:32 +0000

IMPORTANT INFO

DATE

19/02/2018

TOPIC

Outbound calls banner

DETAILS

  1.  As you are already aware there is an ongoing project which requires you to make outbound calls

  1.  You MUST call the customer, Deciding to not call the customer is not an option!

  1.  If you still believe that the call should not be made you must check with a TL i.e. (we cannot call a customer due to time difference)

  1.  If you see the below banner on a case in CSL it is absolutely essential that the outbound call is made.

  1.  If the customer has not answered the call, please make sure you are sending an email following up thecall advising that you have tried to reach them.

This test will be monitored closely and if the outbound call is not made it will be deemed as a Red flag in your audits and therefore you will fail the 121!!!!

KB LINK

Evan Quinlivan

Senior Customer Facing Team Leader

[viagogo]