Subject: Re: 19990791 - Broker MX - Electric Daisy Carnival México 2019, EDC Día 1 (Sábado) - 23/02/2019 - SMC issue
From: Anezka Koubkova <[email-masked]>
To: Brian Sexton <[email-masked]>, Valeria Julia <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 18 Feb 2019 16:43:51 +0000

@Valeria Julia<mailto:[email-masked]> can you please clarify this situation? You mentioned that B will not arrive to event country before 14:30. Does it mean he'll not be at the venue before 14:30, or his flight arrives at 14:30? Because in second case there is no way how B could manage to get to the venue on time and we can't require seller to wait at the venue so long.

Kind regards,

Anezka

________________________________
From: Brian Sexton
Sent: Monday, February 18, 2019 4:04:27 PM
To: Anezka Koubkova
Cc: Rosette Modiri; Valeria Julia
Subject: FW: 19990791 - Broker MX - Electric Daisy Carnival México 2019, EDC Día 1 (Sábado) - 23/02/2019 - SMC issue

Hi,

This buyer has buyer been asked to meet the Broker MX at 14:00, but they will not reach the event country until 14:30, could someone please ask the Broker MX if they could wait for the buyer?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Monday 18 February 2019 17:21
To: India Inbox <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Subject: Fwd: 19990791 - Broker MX - Electric Daisy Carnival México 2019, EDC Día 1 (Sábado) - 23/02/2019 - SMC issue

Hi Brian,

The delivery plan in this order has been changed to Seller Managed Collection, the buyer is claiming that he will reach the event country by 14:30 and the event will start at 14:00 therefore he'll not be able to collect the tickets on time and doesn't have any relative to pick them up for him.

Can you please contact seller support to check with the Broker MX if they can wait a bit longer in order for the buyer to get the tickets.

Kind Regards,

Rosette

________________________________

From: "Valeria Julia" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 16 February, 2019 09:47:53
Subject: 19990791 - Broker MX - Electric Daisy Carnival México 2019, EDC Día 1 (Sábado) - 23/02/2019 - SMC issue

Respected Ma'am,

The buyer of this case came to us thru phone as we changed the plan from shipping to Seller Managed Collection. Buyer arrives Mexico 14.30 and the event starts at 14pm, so he has no time frame left to pick them nor has any friend or relative who can pick them up for him.

Can you inform Seller Support so they can check what to do?.

Thanking you in advance for your help.

Kind Regards,
Valeria.