Subject: Fwd: 19010669 - Broker UK - Spice Girls - 31/05/2019 - email change issue
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Mon, 18 Feb 2019 03:20:47 -0700 (MST)

Hi Brian, 

The Buyer requested email id change from [email-masked] to [email-masked]. 

Agent deleted the new email and updated the request in the email change google entry line 701 and received updates: New email address in use. 

We are unable to delete the new email id now as it was already deleted. PFB. Error mesage: 

Error! 
Confirm Delete - Violation of UNIQUE KEY constraint 'IX_Login_Email'. Cannot insert duplicate key in object 'dbo.Login'. The duplicate key value is ([email-masked]). [Procedure: CSR.DeleteUserPermanent, Line: 67, SystemUser: VIAGOGORS\Viagogo.Services , Application: INT1_tools.viagogo.prod/CSL, ErrorID: 2627] 

Can you please look into this issue and move the order id 19010669 to email id [email-masked]. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 14 February, 2019 17:35:51 
Subject: 19010669 - Broker UK - Spice Girls - 31/05/2019 - email change issue 

Respected Ma'am, 

This is with reference to the google sheet entry 701. 
The issue it shows as "New email is in use" but the email has been deleted. When I tried to delete again, just in case, it gave me an error, confirming deleted. 

Can you please ask the relevant team to fix this? This buyer is having issues since a week to change her email. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.