Subject: Re: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS
From: Garazi Beaumont <[email-masked]>
To: Brian Sexton <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Sat, 16 Feb 2019 11:38:43 +0000

Hi,

Buyer is requesting a refund so please refund them with seller charge.

Kind Regards,
Garazi
Senior Seller Support Agent
Team Lead Nikita Griffin

________________________________
From: Brian Sexton
Sent: 16 February 2019 11:14:40
To: Rosette Modiri; Garazi Beaumont
Cc: Valeria Julia
Subject: RE: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Hi @Garazi Beaumont<mailto:[email-masked]>,

The buyer has refused the Broker ES, alternate offer, could someone please inform them?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 15 February 2019 20:36
To: India Inbox <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Subject: Fwd: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Hi Stephen,

The seller provided the wrong tickets and the buyer was offered a partial refund of € 170.00 to keep the wrong tickets however the buyer refused the alternate offer and he is asking for full refund.

Can you please inform seller support ES about the buyer's response.

Kind Regards,

Rosette

________________________________

From: "Valeria Julia" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 15 February, 2019 18:14:08
Subject: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Respected Ma'am,

Event is in 8h.

The buyer of this case came to us thru email informing he doesnt want this tickets at all and wants refund (was offered a partial refund for being consecutive in pairs)

Please inform Seller Support as per the case note.

Thanking you in advance for your help.

Kind Regards,
Valeria.