Subject: Re: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS
From: Irene Hernandez <[email-masked]>
To: India Inbox <[email-masked]>, Maria Alemany <[email-masked]>, Nikita Griffin <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Valeria Julia <[email-masked]>
Date: Fri, 15 Feb 2019 17:20:34 +0000

@Maria Alemany<mailto:[email-masked]> / @Nikita Griffin<mailto:[email-masked]> can you please ask someone from CF to call the buyer to return the tickets? Event is today. FR speaker

Thanks,
Irene Hernández
Senior ES & LATAM Seller Support

________________________________
From: Irene Hernandez
Sent: Friday, February 15, 2019 4:19:54 PM
To: India Inbox
Cc: Rosette Modiri; Valeria Julia
Subject: Re: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Before escalate the refund, can you please ask buyer to return the tickets to seller? or send it by post? as there is not guarantee that buyer can use them

Thanks,
Irene Hernández

Senior ES & LATAM Seller Support

________________________________
From: Irene Hernandez
Sent: Friday, February 15, 2019 4:18:14 PM
To: India Inbox
Cc: Rosette Modiri; Valeria Julia
Subject: Re: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Thanks for letting me know it! I will advise seller.

Irene Hernández

Senior ES & LATAM Seller Support

________________________________
From: India Inbox
Sent: Friday, February 15, 2019 3:28:33 PM
To: Irene Hernandez
Cc: Rosette Modiri; Valeria Julia
Subject: Fw: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Hi Irene,

The buyer here has refused the offer of keeping the tickets and would like a full refund instead.

Thanks

Stephen

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Friday 15 February 2019 15:05
To: India Inbox
Cc: Valeria Julia
Subject: Fwd: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Hi Stephen,

The seller provided the wrong tickets and the buyer was offered a partial refund of € 170.00 to keep the wrong tickets however the buyer refused the alternate offer and he is asking for full refund.

Can you please inform seller support ES about the buyer's response.

Kind Regards,
Rosette
________________________________
From: "Valeria Julia" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 15 February, 2019 18:14:08
Subject: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Respected Ma'am,

Event is in 8h.

The buyer of this case came to us thru email informing he doesnt want this tickets at all and wants refund (was offered a partial refund for being consecutive in pairs)
Please inform Seller Support as per the case note.

Thanking you in advance for your help.

Kind Regards,
Valeria.