Subject: Re: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS
From: Irene Hernandez <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Valeria Julia <[email-masked]>
Date: Fri, 15 Feb 2019 16:18:14 +0000

Thanks for letting me know it! I will advise seller.

Irene Hernández
Senior ES & LATAM Seller Support

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From: India Inbox
Sent: Friday, February 15, 2019 3:28:33 PM
To: Irene Hernandez
Cc: Rosette Modiri; Valeria Julia
Subject: Fw: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Hi Irene,

The buyer here has refused the offer of keeping the tickets and would like a full refund instead.

Thanks

Stephen

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From: Rosette Modiri <[email-masked]>
Sent: Friday 15 February 2019 15:05
To: India Inbox
Cc: Valeria Julia
Subject: Fwd: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Hi Stephen,

The seller provided the wrong tickets and the buyer was offered a partial refund of € 170.00 to keep the wrong tickets however the buyer refused the alternate offer and he is asking for full refund.

Can you please inform seller support ES about the buyer's response.

Kind Regards,
Rosette
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From: "Valeria Julia" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 15 February, 2019 18:14:08
Subject: 20346640 - Broker ES - Anastasia, El Musical - 15/02/19 - inform SS

Respected Ma'am,

Event is in 8h.

The buyer of this case came to us thru email informing he doesnt want this tickets at all and wants refund (was offered a partial refund for being consecutive in pairs)
Please inform Seller Support as per the case note.

Thanking you in advance for your help.

Kind Regards,
Valeria.