Subject: Re: ID : 18806200 - Broker BR - Ed Sheeran - 14/02/2019 - Close case
From: Rosette Modiri <[email-masked]>
To: Jessica Renaud Aparecido <[email-masked]>
Date: Fri, 15 Feb 2019 08:56:04 -0700 (MST)

Hi Jess, 

Please the buyer has emailed, can you replied to the query then let me know to clos ethe case for you. 

Rosette, 

From: "Jessica Renaud Aparecido" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 15 February, 2019 19:26:51 
Subject: Re: ID : 18806200 - Broker BR - Ed Sheeran - 14/02/2019 - Close case 

Hi Rosette, 

I just tried to do it, but with no success 
the error is this one: "Wrap Up - Viagogo.Tools.Exceptions.Exception.ViagogoBusinessException: Cannot close WorkItem 15216519 as it has the following active alerts: Manual Wrong Ticket Email Required" 

Thank you 

From: "Rosette Modiri" <[email-masked]> 
To: "Jessica Renaud Aparecido" <[email-masked]> 
Sent: Friday, 15 February, 2019 19:10:48 
Subject: Re: ID : 18806200 - Broker BR - Ed Sheeran - 14/02/2019 - Close case 

Hi Jess, 

the order was subbed to tid 20414840, change the transaction in the user transactions to 20414840 then you'll be able to close the case. 

Rosette, 

From: "Jessica Renaud Aparecido" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 15 February, 2019 16:13:19 
Subject: ID : 18806200 - Broker BR - Ed Sheeran - 14/02/2019 - Close case 

Dear Rosette, 

Could you please close this case for me? 

Thank you 
Jéssica