Subject: RE: 3232939 - Fan seller - Billy Elliot - 16/02/2019 21:00 - contact EDM
From: David O'Loughlin <[email-masked]>
To: Brian Sexton <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Himadri Sharma <[email-masked]>
Date: Fri, 15 Feb 2019 08:09:25 +0000

Hi Brian,

Thank you for your email.

This musical is performed at multiple times on the same dates. This can often be the case for musicals and other similar shows.

Please see attached for show listing, as well as the details for each of our listings in our system.

Is there any issue with either of these listings on the website? I have investigated this on our website and each listing appears to be okay.

From: Brian Sexton
Sent: Thursday 14 February 2019 19:35
To: On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Himadri Sharma <[email-masked]>
Subject: FW: 3232939 - Fan seller - Billy Elliot - 16/02/2019 21:00 - contact EDM

Hi,

Could someone please confirm the event time? (template below)

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 14 February 2019 22:20
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Himadri Sharma <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 3232939 - Fan seller - Billy Elliot - 16/02/2019 21:00 - contact EDM

Hi Brian,

With reference to the LID: 346160352, the seller claimed about the wrong event time on our website, the agent checked online the event time is 5 pm however our website says 9 pm. The partcular listing is already deleted.

Can you please contact EDM department to investigate on this information and to display the event with the correct time on our website.

Kind Regards,
Rosette
________________________________
From: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 February, 2019 15:32:06
Subject: 3232939 - Fan seller - Billy Elliot - 16/02/2019 21:00 - contact EDM

Hi Rose,

The time for this event is different. It is 5pm but on our website it says 9pm. Can you please get the time changed?

Transaction/ Listing number : NA / 346160352

Event ID: 3232939
Event Name: Billy Elliot
Event Date: 16/02/2019 21:00
Geography:  Nuevo Teatro Alcala, Madrid, ES
Username: [email-masked]<mailto:[email-masked]>
What needs to be done: The time needs to be changed from 9pm to 5pm
Link as proof: https://www.entradas.com/entradas-billy-elliot-madrid.html?affiliate=EES&doc=artistPages%2Ftickets&fun=artist&action=tickets&key=1769242%2411173020&jumpIn=yTix&kuid=525633<https://protect-eu.mimecast.com/s/W3-uCK1kgfqLOqPtMZFmP?domain=entradas.com>
Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Musicals/Billy-Elliot-the-Musical-Tickets/E-3232939<https://protect-eu.mimecast.com/s/mPtzCL7ljIPLKPVFqDuOr?domain=viagogo.com>

Regards,
Himadri