Subject: RE: ID : 20253466 Event ID : 2954788 Event : Inter vs Sampdoria Venue: San Siro, Milan, IT Event Date: 17/02/2019 18:00 (Local) 17/02/2019 17:00 (UTC)
From: Brian Sexton <[email-masked]>
To: Darren OToole <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Thu, 14 Feb 2019 19:54:59 +0000

Hi @Rosette Modiri<mailto:[email-masked]>,

Could you please review this with Santiago?

Kind regards,
Brian

From: Darren OToole
Sent: Thursday 14 February 2019 22:44
To: Brian Sexton <[email-masked]>
Subject: FW: ID : 20253466 Event ID : 2954788 Event : Inter vs Sampdoria Venue: San Siro, Milan, IT Event Date: 17/02/2019 18:00 (Local) 17/02/2019 17:00 (UTC)

Hey,

Feedback for Santiago. If outsourcing agents are unsure about IT football they should double check.

Thanks,
Darren

From: Melania Saba
Sent: 14 February 2019 17:10
To: Darren OToole <[email-masked]<mailto:[email-masked]>>
Subject: ID : 20253466 Event ID : 2954788 Event : Inter vs Sampdoria Venue: San Siro, Milan, IT Event Date: 17/02/2019 18:00 (Local) 17/02/2019 17:00 (UTC)

Hi Darren,

This is the case I was talking to you about.

The buyer got the right tickets however as he provided the 2 identities which one of the two is a minor,

The seller provided one under 18 tickets and one adult. Buyer was not querying the fact that the tickets was directed to a minor, however buyer was asking about the face value.

Agent on the case Santiago Daniel contacted the seller asking about the ''wrong tickets'' and seller explained that he provided the tickets correctly as pone of the two participant was a minor.

Agent however asked anyway to have the right tickets (tickets with Adult on it) so seller had the box office contacted to have the tickets changed.

Here seller provided the correct tickets and agent should have not asked for further work to the seller , however agent should have explained face value to the buyer.

This is only email as FYI as requested,

regards,

Melania