Subject: January 2019 Performance
From: Rosette Modiri <[email-masked]>
To: Butila Sasi Yannick <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>, eduardo Filipe Fernanadez <[email-masked]>, Fatoumata Altmueller <[email-masked]>, Himadri Sharma <[email-masked]>, Jessica Renaud Aparecido <[email-masked]>, Joel Luinduladio Samuel <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>, Santiago Daniel <[email-masked]>, Sidje <[email-masked]>, Valeria Julia <[email-masked]>
Date: Thu, 14 Feb 2019 09:26:18 -0700 (MST)

Team Name 	Language 	Agent Name 	Productivity Average 	# Days logged 	# Email Floor 	# Calls Inbound 	# Calls Outbound 	Floor FCR 	Floor CSS 	# Total emails + calls 
CF - Tier 1_Mumbai 	FR 	BUTILA.YANNICK 	86% 	24 	673 	41 	189 	52% 	22.08% 	903 
CF - Tier 1_Mumbai 	PT 	EDIVALDO.PEREIRA 	85% 	23 	590 	73 	136 	52% 	41.30% 	799 
CF - Tier 1_Mumbai 	PT 	EDUARDO.FERNANDEZ 	97% 	25 	823 	81 	316 	54% 	41.89% 	1,220 
CF - Tier 1_Mumbai 	DE 	FATOUMATA.ALTMUELLER 	137% 	24 	1,870 	79 	356 	48% 	26.32% 	2,305 
CF - Tier 1_Mumbai 	ES 	HIMADRI.SHARMA 	231% 	17 	2,064 	9 	2 	53% 	21.03% 	2,075 
CF - Tier 1_Mumbai 	PT 	JESSICA.APARECIDO 	78% 	25 	596 	102 	116 	57% 	45.16% 	814 
CF - Tier 1_Mumbai 	PT 	JOEL.SAMUEL 	93% 	24 	774 	96 	197 	48% 	30.91% 	1,067 
CF - Tier 1_Mumbai 	PT 	KANNEDY.BARAI 	90% 	24 	627 	106 	218 	54% 	57.89% 	951 
CF - Tier 1_Mumbai 	IT 	SANTIAGO.DANIEL 	103% 	23 	610 	26 	36 	54% 	34.00% 	672 
CF - Tier 1_Mumbai 	FR 	SIDJE.EHUA 	105% 	24 	1,150 	45 	96 	50% 	19.64% 	1,291 
CF - Tier 1_Mumbai 	ES 	VALERIA.JULIA 	215% 	18 	1,483 	12 	16 	51% 	26.38% 	1,511