Subject: Re: {20286919, Fan Seller, Billie Eilish, 21/02/2019 21:00 , Shipment Failed Issue}
From: Ashwinee Latchayya <[email-masked]>
To: santiago daniel <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Ekta VGG <[email-masked]>
Date: Wed, 13 Feb 2019 01:41:09 -0700 (MST)

Hi Santi, 

The transaction here is shipment failed and the delivery plan is UPS access point. 

Could you call the buyer and check if she's happy to receive the tickets at the home delivery address or would she like to pick them up at the access point itself. 

Once confirmed, let me know so that we can inform the seller to ship accordingly. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 12 February, 2019 11:35:18 
Subject: {20286919, Fan Seller, Billie Eilish, 21/02/2019 21:00 , Shipment Failed Issue} 

Hi Ash, 

In regards to above TID, Can you check as there is no issue with buyer's address and seller's address as well however It is showing Shipment Failed and DP is UPS Access Point - IT Domestic (Express Saver), which means buyer needs to collect the tickets at the given pick up address. Do I need to change the DP as I am unable to wrap-up. 

Pickup address: 

Lina Yotova 
VIALE LAZIO 1 
MILANO 
MILANO 
20135 

Kind Regards, 
Ekta