Subject: Fwd: 19106489 - Fan Seller - Ed Sheeran - Buyer emailed stating that the link to download the tickets is not working - 13/02/2019 16:30 - Allianz Parque, São Paulo, BR
From: Rosette Modiri <[email-masked]>
To: eduardo Filipe Fernanadez <[email-masked]>
Date: Tue, 12 Feb 2019 07:51:39 -0700 (MST)

Hi Eduardo, 

PFB the update from Brian and take the action accordingly. 

Rosette, 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "eduardo Filipe Fernanadez" <[email-masked]> 
Sent: Tuesday, 12 February, 2019 20:06:37 
Subject: RE: 19106489 - Fan Seller - Ed Sheeran - Buyer emailed stating that the link to download the tickets is not working - 13/02/2019 16:30 - Allianz Parque, São Paulo, BR 

Hi Rosette, 

There are no tickets, please move the order to pending replacement. Original buyer is getting refund via chargeback. 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Tuesday 12 February 2019 18:42 
To: India Inbox <[email-masked]> 
Cc: eduardo Filipe Fernanadez <[email-masked]> 
Subject: Fwd: 19106489 - Fan Seller - Ed Sheeran - Buyer emailed stating that the link to download the tickets is not working - 13/02/2019 16:30 - Allianz Parque, São Paulo, BR 

Hi Brian, 

The buyer of this order claimed that they cannot find the tickets with the download link received, the agent checked on CSL but he couldn't view the tickets as well. 

Can you please send these tickets to buyer via CM to [ mailto:[email-masked] | [email-masked] ] . 

Buyer's name : Bruno Grimm ussami 

Kind Regards, 

Rosette 

From: "eduardo Filipe Fernanadez" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 12 February, 2019 17:56:09 
Subject: 19106489 - Fan Seller - Ed Sheeran - Buyer emailed stating that the link to download the tickets is not working - 13/02/2019 16:30 - Allianz Parque, São Paulo, BR 

Hi Rosette ! 

In reference TID : 19106489, Buyer emailed stating that the link to download the tickets is not working, according to him, when he tried to do it the page was showing " Page not found " 

While investigating the case, i couldn't see the e-tickets, they are not appearing on the CSL. 

In order send the tickets to the buyer, can you please help here? 

Kind regards, 

Eduardo.