Subject: Re: 19657551 ; Broker - HK ; Andy Lau ; 30/12/2018 20:15 ; event cancelled
From: Rosette Modiri <[email-masked]>
To: Sidje <[email-masked]>
Date: Tue, 12 Feb 2019 03:49:35 -0700 (MST)

escalate the case ad discussed. 

From: "Sidje" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 12 February, 2019 14:27:43 
Subject: 19657551 ; Broker - HK ; Andy Lau ; 30/12/2018 20:15 ; event cancelled 

Hi Rosette, 

Buyer called chasing refund as event as been cancelled. Tix previously have been shipped to buyer who rejected the package since event was postponed, tix returned to seller. Seller has been then requested to send back tix to buyer as buyer was chasing the tix. There is no system on the system showing tix returned to buyer. As event has been cancelled buyer got an email asking to send back tix to seller but actually buyer did not receive the tix since he rejected them. 

Can you please contact SS team to check if tix rejected have been ship back to buyer and if buyer is entitled of refund? 

Regards, 
Sidje