Subject: Fwd: 19657551 ; Broker - HK ; Andy Lau ; 30/12/2018 20:15 ; event cancelled
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sidje <[email-masked]>
Date: Tue, 12 Feb 2019 03:48:18 -0700 (MST)

Hi Brian, 

The particular event has been cancelled and the buyer was advised to return the tickets to us before 22-02-2019 however the buyer already refused this delivery when the event got postponed and the tickets have been returned to sender. 

Could you please contact seller support to confirm with 

From: "Sidje" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 12 February, 2019 14:27:43 
Subject: 19657551 ; Broker - HK ; Andy Lau ; 30/12/2018 20:15 ; event cancelled 

Hi Rosette, 

Buyer called chasing refund as event as been cancelled. Tix previously have been shipped to buyer who rejected the package since event was postponed, tix returned to seller. Seller has been then requested to send back tix to buyer as buyer was chasing the tix. There is no system note showing tix returned to buyer. As event has been cancelled buyer got an email asking to send back tix to seller but actually buyer did not receive the tix since he rejected them. 

Can you please contact SS team to check if tix rejected have been ship back to buyer and if buyer is entitled of refund? 

Regards, 
Sidje