Subject: Re: 19917208 - BROKER US - Manchester United vs PSG - Round of 16 - Champions League 2018-19 - Hospitality19917208 - 12/02/2019 - buyer chasing his ticket
From: Claire Dechambre <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Butila Sasi Yannick <[email-masked]>
Date: Mon, 11 Feb 2019 09:25:08 +0000

Hey all,

Thank you very much. I saw that Jacklyn subbed from 19917208 to 20358728.
MSBD is 12/02 at 14h00, event at 20h00.
Would you like me to go back on the case to call buyer and inform him of the situation and make sure buyer aknowledge pickk up details ?

Thanks,
Claire
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From: India Inbox
Sent: 09 February 2019 14:48
To: Claire Dechambre
Cc: Rosette Modiri; Butila Sasi Yannick
Subject: Fw: 19917208 - BROKER US - Manchester United vs PSG - Round of 16 - Champions League 2018-19 - Hospitality19917208 - 12/02/2019 - buyer chasing his ticket

FYI

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Saturday 9 February 2019 13:51
To: India Inbox
Cc: Butila Sasi Yannick
Subject: Fwd: 19917208 - BROKER US - Manchester United vs PSG - Round of 16 - Champions League 2018-19 - Hospitality19917208 - 12/02/2019 - buyer chasing his ticket

Hi Stephen,

There is an event restriction for french supporters, "claire.dechambre" was following up the case in order to explain the buyer about the full refund due to the restriction however the buyer called and informed that he's not French, he's Dutch (The netherlands) and he is a Manchester United supporter.

Can you please inform claire.dechambre about the buyer's response.

Kind REgards,
Rosette
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From: "Butila Sasi Yannick" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 9 February, 2019 14:47:59
Subject: 19917208 - BROKER US -  Manchester United vs PSG - Round of 16 - Champions League 2018-19 - Hospitality19917208 - 12/02/2019 - buyer chasing his ticket

Hi Rosette,

With reference to TID:19917208. There is an event restriction for french buyers, a note in the case history advised to call the buyer in order to inform them that they will be refunded.
Called buyer, he informed that he is not a french citizen, he is from The netherlands and he is a manchester united supporter. The buyer also mentioned that he is a UK permanent resident. Buyer does not want to miss this game as he already booked his flight ticket.

Could you please forward this to the relevant department to see we can do something for this buyer as he is not a french citizen ?

Regards,
Butila