Subject: Re: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue
From: Rosette Modiri <[email-masked]>
To: Kasende Kibambe Daniels <[email-masked]>
Date: Sat, 9 Feb 2019 08:58:51 -0700 (MST)

I can see a different agent has escalated this to matser file, let wait for an update. 

Rosette, 

From: "Kasende Kibambe Daniels" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 9 February, 2019 21:13:06 
Subject: Re: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Dear Rosette, 

The buyer informed me over the phone that he had used the validation email to connect to the account but the old password did not work with the new email ID ([email-masked].). 
Agent symphorose.tshiala informed him yesterday that someone will send him the tickets directly to his email. 

Regards, 
Daniels 

From: "Rosette Modiri" <[email-masked]> 
To: "kasende" <[email-masked]> 
Sent: Saturday, February 9, 2019 8:24:58 PM 
Subject: Fwd: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Hi Dan, 

Can you please check this with buyer ? 

Rosette, 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Kasende Kibambe Daniels" <[email-masked]> 
Sent: Saturday, 9 February, 2019 20:11:41 
Subject: Re: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Has the buyer clicked on the link in the email? It wont work until they do. 

From: Rosette Modiri <[email-masked]> 
Sent: Saturday 9 February 2019 14:35:14 
To: India Inbox 
Cc: Kasende Kibambe Daniels 
Subject: Fwd: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 
Hi Stephen, 

The buyer of this order called again and claimed that he received the validation email however he's still not able to access the account with the new email address, the password doesn't work. 

Can you please look into this or if you can send the ticket via CM to [email-masked]. 

Kind Regards, 
Rosette 

From: "Kasende Kibambe Daniels" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 9 February, 2019 19:38:26 
Subject: Re: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Dear Rosette, 

The customer is claiming that the validation email isn't working. Please can you use the customermail to send the ticket directly to his email : [email-masked] 

Regards, 
Daniels 

From: "David Lee" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "kasende" <[email-masked]> 
Sent: Saturday, February 9, 2019 7:26:13 PM 
Subject: RE: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Done, customer should receive a validation email request soon 

From: India Inbox 
Sent: 09 February 2019 11:46 
To: David Lee <[email-masked]> 
Cc: Rosette Modiri <[email-masked]>; Kasende Kibambe Daniels <[email-masked]> 
Subject: Fw: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Hi David, 

Can you please change the email address from [ mailto:[email-masked] | [email-masked] ] to [ mailto:[email-masked] | [email-masked] ] ? 

Thanks 

Stephen 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday 9 February 2019 11:28 
To: India Inbox 
Cc: Kasende Kibambe Daniels 
Subject: Fwd: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Hi Stephen, 

The buyer of this order requested for email change from [ mailto:[email-masked] | [email-masked] ] to [ mailto:[email-masked] | [email-masked] ] , he was advised that the change is done however he's still unable to access the account with new email id. 

The event is in few hours, can you please send the tickets to buyer via CM to [ mailto:[email-masked] | [email-masked] ] . 

Buyer's name: Giuseppe Coraci 

Kind Regards, 

Rosette 

From: "Kasende Kibambe Daniels" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 9 February, 2019 15:59:25 
Subject: TID : 20049593 - Event Name : Maneskin - Date : 09/02/2019 - Email entry check Issue 

Dear Rosette, 

The buyer of this TID 20049593 has an issue with his password and he is unable to access the tickets as the entry check done isn't working. 

The event is in 9 hours and he has not yet received the tickets yet. 

Please make sure the ticket is sent to the following email address asap: [ mailto:[email-masked] | [email-masked] ] . 

Regards, 
Daniels