Subject: RE: E-3101298 - Broker MX - THE HARLEM GLOBETROTTERS - 23/02/2019 - Arena México, Ciudad de México, MX - Venue issue
From: Daniel Marchand <[email-masked]>
To: India Inbox <[email-masked]>, On-call Data Management <[email-masked]>, Arnaud Valentin <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Valeria Julia <[email-masked]>
Date: Fri, 8 Feb 2019 20:46:30 +0000

Hi all,

We've corrected this and now have duplicate events for this event (but will be dealt with once buyers are informed of change).

@Arnaud Valentin<mailto:[email-masked]> can you inform Danielle about this issue:
These events were auto-created under an incorrect venue due to similarity in names (we have transactions) and now there are duplicates with the correct venue
Eid 3101298
EID 3338975

For now, the seller should be able to see the correct venue though.

Best,
Daniel

From: India Inbox
Sent: Friday, February 8, 2019 12:31 PM
To: On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Valeria Julia <[email-masked]>
Subject: Fw: E-3101298 - Broker MX - THE HARLEM GLOBETROTTERS - 23/02/2019 - Arena México, Ciudad de México, MX - Venue issue

Hi EDM

We seem to have an incorrect venue for this event, can it be updated please?

E-3101298

https://www.harlemglobetrotters.com/event/arena-ciudad-de-mexico-1

Thanks

Stephen

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday 8 February 2019 12:25
To: India Inbox
Cc: Valeria Julia
Subject: Fwd: E-3101298 - Broker MX - THE HARLEM GLOBETROTTERS - 23/02/2019 - Arena México, Ciudad de México, MX - Venue issue

Hi Brian,

The buyer of this order has claimed about the wrong venue displayed on our website, normally the event will take place in Arena Ciudad de Mexico (Address: Av. de las Granjas 800, Santa Barbara) however our webiste shows the event in Arena Mexico (Dr. Lavista 189, Doctores) which is a different venue. The agent investigated and found out that the venue diplayed on our website is wrong.

Can you please inform EDM department to investigate on this issue and to display the correct venue on our website.

*           Transaction/ Listing number : 20242157 / 333400645
*           Event ID: E-3101298
*           Event Name:  THE HARLEM GLOBETROTTERS
*           Event Date: 23/02/2019
*           Geography: Arena México, Ciudad de México, MX
*           Username: [email-masked]<mailto:[email-masked]>
*           What needs to be done: Investigate the venue and change it to Arena Ciudad de Mexico
*           Link as proof: https://www.harlemglobetrotters.com/event/arena-ciudad-de-mexico-1<https://protect-eu.mimecast.com/s/OXm3CE87YFWOGkGtNpr1Y?domain=harlemglobetrotters.com>
*           Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Shows/Harlem-Globetrotters-Tickets/E-3101298<https://protect-eu.mimecast.com/s/cAgBCGv71sJEl2lh7klxB?domain=viagogo.com>

Kind Regards,
Rosette
________________________________
From: "Valeria Julia" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 6, 2019 1:05:43 PM
Subject: E-3101298 - Broker MX - THE HARLEM GLOBETROTTERS - 23/02/2019 - Arena México, Ciudad de México, MX - Venue issue

Respected Ma'am,

This is with reference to the Transaction ID 20242157.

The buyer of this case came to us thru email claiming the venue is incorrect.
After researching I found out the following:

- Viagogo is publishing 2 events for the same date and same time but different venues (23/02/2019 17:30)
- Both venues are in different locations:
* Arena Ciudad de Mexico (Address: Av. de las Granjas 800, Santa Barbara)
* Arena Mexico (Dr. Lavista 189, Doctores)
- There is information online regarding the venue is Arena Ciudad de Mexico and not Arena Mexico.

Can you please ask EDM to check on this? I have attached some proof also.

*           Transaction/ Listing number : 20242157 / 333400645
*           Event ID: E-3101298
*           Event Name:  THE HARLEM GLOBETROTTERS
*           Event Date: 23/02/2019
*           Geography: Arena México, Ciudad de México, MX
*           Username: [email-masked]<mailto:[email-masked]>
*           What needs to be done: Investigate the venue and change it to Arena Ciudad de Mexico
*           Link as proof: https://www.harlemglobetrotters.com/event/arena-ciudad-de-mexico-1<https://protect-eu.mimecast.com/s/OXm3CE87YFWOGkGtNpr1Y?domain=harlemglobetrotters.com>
*           Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Shows/Harlem-Globetrotters-Tickets/E-3101298<https://protect-eu.mimecast.com/s/cAgBCGv71sJEl2lh7klxB?domain=viagogo.com>

Thanking you in advance for your help.

Kind Regards,
Valeria.