Subject: Fwd: E-3101298 - Broker MX - THE HARLEM GLOBETROTTERS - 23/02/2019 - Arena México, Ciudad de México, MX - Venue issue
From: Rosette Modiri <[email-masked]>
To: [email-masked]
Cc: Valeria Julia <[email-masked]>
Date: Fri, 8 Feb 2019 05:25:33 -0700 (MST)

Hi Brian, 

The buyer of this order has claimed about the wrong venue displayed on our website, normally the event will take place in Arena Ciudad de Mexico (Address: Av. de las Granjas 800, Santa Barbara) however our webiste shows the event in Arena Mexico (Dr. Lavista 189, Doctores) which is a different venue. The agent investigated and found out that the venue diplayed on our website is wrong. 

Can you please inform EDM department to investigate on this issue and to display the correct venue on our website. 

• Transaction/ Listing number : 20242157 / 333400645 
• Event ID: E-3101298 
• Event Name: THE HARLEM GLOBETROTTERS 
• Event Date: 23/02/2019 
• Geography: Arena México, Ciudad de México, MX 
• Username: [email-masked] 
• What needs to be done: Investigate the venue and change it to Arena Ciudad de Mexico 
• Link as proof: https://www.harlemglobetrotters.com/event/arena-ciudad-de-mexico-1 
• Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Shows/Harlem-Globetrotters-Tickets/E-3101298 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, February 6, 2019 1:05:43 PM 
Subject: E-3101298 - Broker MX - THE HARLEM GLOBETROTTERS - 23/02/2019 - Arena México, Ciudad de México, MX - Venue issue 

Respected Ma'am, 

This is with reference to the Transaction ID 20242157. 

The buyer of this case came to us thru email claiming the venue is incorrect. 
After researching I found out the following: 

- Viagogo is publishing 2 events for the same date and same time but different venues (23/02/2019 17:30) 
- Both venues are in different locations: 
* Arena Ciudad de Mexico (Address: Av. de las Granjas 800, Santa Barbara) 
* Arena Mexico (Dr. Lavista 189, Doctores) 
- There is information online regarding the venue is Arena Ciudad de Mexico and not Arena Mexico. 

Can you please ask EDM to check on this? I have attached some proof also. 

• Transaction/ Listing number : 20242157 / 333400645 
• Event ID: E-3101298 
• Event Name: THE HARLEM GLOBETROTTERS 
• Event Date: 23/02/2019 
• Geography: Arena México, Ciudad de México, MX 
• Username: [email-masked] 
• What needs to be done: Investigate the venue and change it to Arena Ciudad de Mexico 
• Link as proof: https://www.harlemglobetrotters.com/event/arena-ciudad-de-mexico-1 
• Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Shows/Harlem-Globetrotters-Tickets/E-3101298 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.