Subject: FW: ID : 20310289 - BROKER BR - Ed Sheeran - 13/02/2019 - Payment Declined
From: Brian Sexton <[email-masked]>
To: Fraud Desk <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Jessica Renaud Aparecido <[email-masked]>
Date: Fri, 8 Feb 2019 07:32:32 +0000

Hi,

This buyer is contacting us saying they have attempted to purchase tickets several times but each time it is Cancelled Fraud Pre Confirm. Could someone please check if we could allow this customer to purchase tickets?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Thursday 7 February 2019 22:07
To: Brian Sexton <[email-masked]>
Cc: Jessica Renaud Aparecido <[email-masked]>
Subject: Fwd: ID : 20310289 - BROKER BR - Ed Sheeran - 13/02/2019 - Payment Declined

Hi Brian,

The buyer has made multiple attempts to purchase the tickets, but all the transactions keep getting Cancelled Fraud Pre Confirm. The buyer has contacted their bank who confirmed that everything is okay with their account.

Can you please inform Fraud team to investigate on buyer's purchase as they really want to puchase the tickets fo this event.

Kind Regards,
Rosette
________________________________
From: "Jessica Renaud Aparecido" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 February, 2019 20:32:28
Subject: ID : 20310289 - BROKER BR - Ed Sheeran - 13/02/2019 - Payment Declined

Dear Rosette,

This buyer is trying to purchase his tickets, but it keeps being cancelled.
He contacted the bank as advised by previous agents, but according to his bank the problem is with viagogo.
The event is in six days, can you please help me here?

Thank you