Subject: Re: [#1092466] RE: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected
From: Alex Ayala Kuzmin <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 07 Feb 2019 18:45:49 +0000 (UTC)

Hi, 

 
Thanks for reaching out to us with additional information.  After further review, we'll be able to approve a replacement order from this customer.  If you have any other questions, please let me know.   

   
    Best regards,  Alex | Customer Support  Email: [email-masked]  Riskified | www.riskified.com    http://riskified.freshdesk.com/helpdesk/tickets/1092466 

                 
         On Thu, 7 Feb at  6:11 PM
          ,  Fraud Desk <[email-masked]>  wrote:
           
 Hi there Riskified,

 

 
 This guy looks legit to me – if he tries again will you let him through? 

  

 

 

 
Maija Levasalmi |
Fraud Team Lead 
M: +44 772 068 0427 | T: +44 20 3137 0979 
 
Maija.Levasalmi

 

 

 

 

 

 

  

 
  
 From: Brian Sexton
 
Sent: 05 February 2019 20:46 
To: Fraud Desk <[email-masked]> 
Cc: Rosette Modiri <[email-masked]>; Santiago Daniel <[email-masked]> 
Subject: FW: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected

 

 

 Hi, 

  

 Could someone please inform why this buyer’s transactions keep getting cancelled fraud pre-confirm. The buyer has contacted us saying they really want tickets. 

  

 Kind regards, 

 Brian 

  

 

From: Rosette Modiri <[email-masked]>
 
Sent: Monday 4 February 2019 21:24 
To: Brian Sexton <[email-masked]> 
Cc: Santiago Daniel <[email-masked]> 
Subject: Fwd: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected

 

  

 
 
 Hi Brian, 

 

  

 
 
 The buyer has made multiple attempts to purchase the tickets, but all the transactions keep getting Cancelled Fraud Pre Confirm. 

 

   

 
  For example: 20243819, 20243875, 20243901,... 

 

   

 
 Can you please inform Fraud team to investigate on buyer's purchase as the buyer really wants to puchase the tickets fo this event. 

 

   

 
 Kind Regards, 

 
 
 Rosette 

 

 

 
From:
"Santiago Daniel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 3 February, 2019 17:09:59 
Subject: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected

 

   

 
 
 Hi Rossita, 

 

 
 
 This Buyer contacted us because he has been trying to buy these ticket multiple times but all transactions have been rejected. 

 

 
 
 The state of all transactions is "Cancelled Fraud Pre Confirm". 

 

 
 
 Asked TL (Viraat) on site and told me to flag this case to you to investigate further as this is a potential Buyer. 

 

 
 
 Thanks, 

 

 
 
 Santiago.