Subject: 19959844 - Broker ES - Cirque du Soleil - Toruk - 31/01/2019 21:30 - RAG buyer at fault
From: Joel Luinduladio Samuel <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 7 Feb 2019 09:37:00 -0700 (MST)

Hi Rose! 

This buyer was RAG as he didn't print the tickets as the home and asked the event organisers to them for at the event location and tickets were invalidated, buyer claims the should be refunded, after analysing the case I can confirm that the buyer is not entitle for a refund, I emailed the buyer that we cannot refund this order has he's the one at fault for not printing the tickets, buyer keep on chasing refund and informed that will take a legal action against vaigogo. 

Can you please inform the relevant team (ECC) about this case? 

Thanks 
Joel