Subject: Fwd: ID : 20310289 - BROKER BR - Ed Sheeran - 13/02/2019 - Payment Declined
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Jessica Renaud Aparecido <[email-masked]>
Date: Thu, 7 Feb 2019 09:36:46 -0700 (MST)

Hi Brian, 

The buyer has made multiple attempts to purchase the tickets, but all the transactions keep getting Cancelled Fraud Pre Confirm. The buyer has contacted their bank who confirmed that everything is okay with their account. 

Can you please inform Fraud team to investigate on buyer's purchase as they really want to puchase the tickets fo this event. 

Kind Regards, 
Rosette 

From: "Jessica Renaud Aparecido" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 7 February, 2019 20:32:28 
Subject: ID : 20310289 - BROKER BR - Ed Sheeran - 13/02/2019 - Payment Declined 

Dear Rosette, 

This buyer is trying to purchase his tickets, but it keeps being cancelled. 
He contacted the bank as advised by previous agents, but according to his bank the problem is with viagogo. 
The event is in six days, can you please help me here? 

Thank you