Subject: New comment - viagogo.com - RE: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected #1092466
From: Riskified Support <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked]
Date: Thu, 07 Feb 2019 16:11:53 +0000 (UTC)

There is a new comment in the ticket submitted by Fraud Desk to Riskified   Comment added by : Fraud Desk  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi there Riskified,
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This guy looks legit to me – if he tries again will you let him through?</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="86%" style="width:86.38%;border-collapse:collapse">
<tbody>
<tr style="height:54.0pt">
<td width="378" style="width:10.0cm;padding:0cm 0cm 0cm 0cm;height:54.0pt">
<div class="MsoNormal">
<b><span style="color:#595959">Maija Levasalmi </span></b><span style="color:#595959">|<b>
</b></span><span style="font-size:10.0pt;color:#404040">Fraud Team Lead<br>
M: +44 772 068 0427 | T: +44 20 3137 0979<br>
<br>
<img width="35" height="16" style="width:.3645in;height:.1666in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTA3NDU4MzUxMiwiZG9tYWluIjoicmlza2lmaWVkLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo4MDM5NX0.ISmUFaSHfBoOj7D41gWyu6EFMIDASzJ9GhXLwahoC0g" alt="http://www-bgr-com.vimg.net/wp-content/uploads/2010/06/skype-logo1.png">Maija.Levasalmi</span>
</div>
<div></div>
<div></div>
</td>
<td width="142" style="width:106.35pt;padding:0cm 0cm 0cm 0cm;height:54.0pt">
<div class="MsoNormal" align="right" style="margin-bottom:10.0pt;text-align:right;line-height:115%">
<span style="color:#76923C"><img width="95" height="27" style="width:.9895in;height:.2812in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTA3NDU4MzUxMywiZG9tYWluIjoicmlza2lmaWVkLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo4MDM5NX0.DR_V5YfabPj3ru_yRYZVr23Ftm2IQE_b_XfjS862_EE" alt="http://www.artrocker.tv/images/uploads/viagogo-logo.jpg"></span><span style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Brian Sexton
<br>
<b>Sent:</b> 05 February 2019 20:46<br>
<b>To:</b> Fraud Desk &lt;[email-masked]&gt;<br>
<b>Cc:</b> Rosette Modiri &lt;[email-masked]&gt;; Santiago Daniel &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-IE" style="mso-fareast-language:EN-US">Hi,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-IE" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-IE" style="mso-fareast-language:EN-US">Could someone please inform why this buyer’s transactions keep getting cancelled fraud pre-confirm. The buyer has contacted us saying they really want tickets.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-IE" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-IE" style="mso-fareast-language:EN-US">Kind regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-IE" style="mso-fareast-language:EN-US">Brian</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-IE" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Rosette Modiri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday 4 February 2019 21:24<br>
<b>To:</b> Brian Sexton &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Santiago Daniel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-IE"></span></div>
<div> </div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Brian,</span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>The buyer has made multiple attempts to purchase the tickets, but all the transactions keep getting Cancelled Fraud Pre Confirm.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> For example: 20243819, 20243875, 20243901,...</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Can you please inform Fraud team to investigate on buyer's purchase as the buyer really wants to puchase the tickets fo this event.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Rosette</span></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>
<hr align="center">
</span></div>
<div>
<div class="MsoNormal">
<b><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Santiago Daniel" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Rosette Modiri" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Sunday, 3 February, 2019 17:09:59<br>
<b>Subject: </b>TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected</span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Rossita,</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>This Buyer contacted us because he has been trying to buy these ticket multiple times but all transactions have been rejected.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>The state of all transactions is "Cancelled Fraud Pre Confirm".</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Asked TL (Viraat) on site and told me to flag this case to you to investigate further as this is a potential Buyer.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thanks,</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Santiago. </span></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-IE" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
</div>
</div>

</blockquote></div>