Subject: RE: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected
From: Fraud Desk <[email-masked]>
To: Brian Sexton <[email-masked]>, Fraud Desk <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Santiago Daniel <[email-masked]>
Date: Wed, 6 Feb 2019 17:29:05 +0000

Hello Riskified,

There is a user who has made numerous attempts to make a purchase with viagogo and these have been “Cancelled - Pre-Confirm Fraud”, declined by Riskified, each time. We are confident [email-masked]

is not a fraudulent user as they have contacted our customer service and request you allow their orders to proceed.

Sandra

Fraud Team

From: Brian Sexton
Sent: 05 February 2019 20:46
To: Fraud Desk <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Santiago Daniel <[email-masked]>
Subject: FW: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected

Hi,

Could someone please inform why this buyer’s transactions keep getting cancelled fraud pre-confirm. The buyer has contacted us saying they really want tickets.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Monday 4 February 2019 21:24
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Santiago Daniel <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected

Hi Brian,

The buyer has made multiple attempts to purchase the tickets, but all the transactions keep getting Cancelled Fraud Pre Confirm.

 For example: 20243819, 20243875, 20243901,...

Can you please inform Fraud team to investigate on buyer's purchase as the buyer really wants to puchase the tickets fo this event.

Kind Regards,
Rosette
________________________________
From: "Santiago Daniel" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 February, 2019 17:09:59
Subject: TID 20246764 - Broker ES - Bob Dylan - 13/04/2019 - Buyer transaction have been rejected

Hi Rossita,

This Buyer contacted us because he has been trying to buy these ticket multiple times but all transactions have been rejected.

The state of all transactions is "Cancelled Fraud Pre Confirm".

Asked TL (Viraat) on site and told me to flag this case to you to investigate further as this is a potential Buyer.

Thanks,

Santiago.