Subject: E-3101298 - Broker MX - THE HARLEM GLOBETROTTERS - 23/02/2019 - Arena México, Ciudad de México, MX - Venue issue
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 6 Feb 2019 00:35:43 -0700 (MST)

Respected Ma'am, 

This is with reference to the Transaction ID 20242157. 

The buyer of this case came to us thru email claiming the venue is incorrect. 
After researching I found out the following: 

- Viagogo is publishing 2 events for the same date and same time but different venues (23/02/2019 17:30) 
- Both venues are in different locations: 
* Arena Ciudad de Mexico (Address: Av. de las Granjas 800, Santa Barbara) 
* Arena Mexico (Dr. Lavista 189, Doctores) 
- There is information online regarding the venue is Arena Ciudad de Mexico and not Arena Mexico. 

Can you please ask EDM to check on this? I have attached some proof also. 

• Transaction/ Listing number : 20242157 / 333400645 
• Event ID: E-3101298 
• Event Name: THE HARLEM GLOBETROTTERS 
• Event Date: 23/02/2019 
• Geography: Arena México, Ciudad de México, MX 
• Username: [email-masked] 
• What needs to be done: Investigate the venue and change it to Arena Ciudad de Mexico 
• Link as proof: https://www.harlemglobetrotters.com/event/arena-ciudad-de-mexico-1 
• Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Shows/Harlem-Globetrotters-Tickets/E-3101298 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.