Subject: FW: 2994870 , Broker US , Atlanta Hawks vs Los Angeles Lakers , 12/02/2019 , Buyer complaining about venue map on our website being misleading
From: Brian Sexton <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Tue, 5 Feb 2019 17:46:32 +0000

Hi,

Could someone please verify this venue map?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Tuesday 5 February 2019 22:28
To: Brian Sexton <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Subject: Fwd: 2994870 , Broker US , Atlanta Hawks vs Los Angeles Lakers , 12/02/2019 , Buyer complaining about venue map on our website being misleading

Hi Brian,

The buyer claimed that they have been misled by the venue map on our website, they thought to have purchased the good seats (section 213) but when they checked on different venue map online as ticketmaster they turned out to be the worst section and now he asking for the better seats as purchased. The agent checked different venue maps online as ticketmaster and stubhub and confirmed that it seems like the venue map on our website is wrong.

Can you please contact EDM team to investigate on this issue and to update the correct informations on the venue map on our website.

Transaction/ Listing number: 20250517 /312698863
Event ID:  2994870
Event Name: Atlanta Hawks vs Los Angeles Lakers
Event Date: 12/02/2019 19:30
Geography: State Farm Arena (Formerly Philips Arena), Atlanta, US
Username: [email-masked]<mailto:[email-masked]>, Andre Vinicius Marques Rossi
What needs to be done: We need to check if event has been cancelled
Link as proof: https://www1.ticketmaster.com/atlanta-hawks-vs-los-angeles-lakers/event/0E005505503B6423?f_hybrid_map=true&ab=efeat6505v1#efeat6916<https://protect-eu.mimecast.com/s/NYP-CQnqoI6g43NUxB2am?domain=livenation.com.au> , https://www.stubhub.com/atlanta-hawks-tickets-atlanta-hawks-atlanta-state-farm-arena-2-12-2019/event/103773927/?sort=price+asc<https://protect-eu.mimecast.com/s/wL1qCVAywIlmj5PUyG-yR?domain=stubhub.com>
Link to viagogo page: https://www.viagogo.com/ww/Sports-Tickets/NBA/NBA-Regular-Season/Los-Angeles-Lakers-Tickets/E-2994870?qty=2<https://protect-eu.mimecast.com/s/NtLHCWLzxhjZwPyInlaFD?domain=viagogo.com>

Kind Regards,
Rosette
________________________________
From: "Kannedy Namir De Carvalho Barai" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 February, 2019 21:48:03
Subject: 2994870 , Broker US , Atlanta Hawks vs Los Angeles Lakers , 12/02/2019 , Buyer complaining about venue map on our website being misleading

Hi Rosette,

In reference to TID: 20250517 and Event ID : 2994870, buyer called informing that event map on our website is misleading and he purchased tickets thinking that they were seated in good section but when he checked on ticketmaster they turned out to be the worst section of the venue and he is now demanding a better seat. Checked event venue on ticketmaster and stubhub and it seems that our map is wrong.

Transaction/ Listing number: 20250517 /312698863
Event ID:  2994870
Event Name: Atlanta Hawks vs Los Angeles Lakers
Event Date: 12/02/2019 19:30
Geography: State Farm Arena (Formerly Philips Arena), Atlanta, US
Username: [email-masked]<mailto:[email-masked]>, Andre Vinicius Marques Rossi
What needs to be done: We need to check if event has been cancelled
Link as proof: https://www1.ticketmaster.com/atlanta-hawks-vs-los-angeles-lakers/event/0E005505503B6423?f_hybrid_map=true&ab=efeat6505v1#efeat6916<https://protect-eu.mimecast.com/s/NYP-CQnqoI6g43NUxB2am?domain=livenation.com.au> , https://www.stubhub.com/atlanta-hawks-tickets-atlanta-hawks-atlanta-state-farm-arena-2-12-2019/event/103773927/?sort=price+asc<https://protect-eu.mimecast.com/s/wL1qCVAywIlmj5PUyG-yR?domain=stubhub.com>
Link to viagogo page: https://www.viagogo.com/ww/Sports-Tickets/NBA/NBA-Regular-Season/Los-Angeles-Lakers-Tickets/E-2994870?qty=2<https://protect-eu.mimecast.com/s/NtLHCWLzxhjZwPyInlaFD?domain=viagogo.com>

Can you please check if map on our website is correct or not?

Regards,
Kannedy