Subject: Fwd: 2994870 , Broker US , Atlanta Hawks vs Los Angeles Lakers , 12/02/2019 , Buyer complaining about venue map on our website being misleading
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Tue, 5 Feb 2019 09:57:31 -0700 (MST)

Hi Brian, 

The buyer claimed that they have been misled by the venue map on our website, they thought to have purchased the good seats (section 213) but when they checked on different venue map online as ticketmaster they turned out to be the worst section and now he asking for the better seats as purchased. The agent checked different venue maps online as ticketmaster and stubhub and confirmed that it seems like the venue map on our website is wrong. 

Can you please contact EDM team to investigate on this issue and to update the correct informations on the venue map on our website. 

Transaction/ Listing number: 20250517 /312698863 

Event ID: 2994870 

Event Name: Atlanta Hawks vs Los Angeles Lakers 

Event Date: 12/02/2019 19:30 

Geography: State Farm Arena (Formerly Philips Arena), Atlanta, US 

Username: [email-masked] , Andre Vinicius Marques Rossi 

What needs to be done: We need to check if event has been cancelled 

Link as proof: [ https://www.livenation.com.au/show/1232005/greta-van-fleet/melbourne/2019-02-05/en | https://www1.ticketmaster.com/atlanta-hawks-vs-los-angeles-lakers/event/0E005505503B6423?f_hybrid_map=true&ab=efeat6505v1#efeat6916 ] , https://www.stubhub.com/atlanta-hawks-tickets-atlanta-hawks-atlanta-state-farm-arena-2-12-2019/event/103773927/?sort=price+asc 

Link to viagogo page: [ https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Greta-Van-Fleet-Tickets/E-3195362 | https://www.viagogo.com/ww/Sports-Tickets/NBA/NBA-Regular-Season/Los-Angeles-Lakers-Tickets/E-2994870?qty=2 ] 

Kind Regards, 
Rosette 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 5 February, 2019 21:48:03 
Subject: 2994870 , Broker US , Atlanta Hawks vs Los Angeles Lakers , 12/02/2019 , Buyer complaining about venue map on our website being misleading 

Hi Rosette, 

In reference to TID: 20250517 and Event ID : 2994870, buyer called informing that event map on our website is misleading and he purchased tickets thinking that they were seated in good section but when he checked on ticketmaster they turned out to be the worst section of the venue and he is now demanding a better seat. Checked event venue on ticketmaster and stubhub and it seems that our map is wrong. 

Transaction/ Listing number: 20250517 /312698863 

Event ID: 2994870 

Event Name: Atlanta Hawks vs Los Angeles Lakers 

Event Date: 12/02/2019 19:30 

Geography: State Farm Arena (Formerly Philips Arena), Atlanta, US 

Username: [email-masked] , Andre Vinicius Marques Rossi 

What needs to be done: We need to check if event has been cancelled 

Link as proof: [ https://www.livenation.com.au/show/1232005/greta-van-fleet/melbourne/2019-02-05/en | https://www1.ticketmaster.com/atlanta-hawks-vs-los-angeles-lakers/event/0E005505503B6423?f_hybrid_map=true&ab=efeat6505v1#efeat6916 ] , https://www.stubhub.com/atlanta-hawks-tickets-atlanta-hawks-atlanta-state-farm-arena-2-12-2019/event/103773927/?sort=price+asc 

Link to viagogo page: [ https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Greta-Van-Fleet-Tickets/E-3195362 | https://www.viagogo.com/ww/Sports-Tickets/NBA/NBA-Regular-Season/Los-Angeles-Lakers-Tickets/E-2994870?qty=2 ] 

Can you please check if map on our website is correct or not? 

Regards, 

Kannedy