Subject: RE: 20257385 , Fan Seller , Shawn Mendes , 30/11/2019 , Buyer turned seller requested cancellation
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Tue, 5 Feb 2019 16:48:21 +0000

Hi Rosette,

The redirection chain has been broken after you sent this email it seems.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Tuesday 5 February 2019 21:51
To: Brian Sexton <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Subject: Fwd: 20257385 , Fan Seller , Shawn Mendes , 30/11/2019 , Buyer turned seller requested cancellation

Hi Brian,

This is an active redirection from TID 20211641 to 20257385, the middle seller is asking for cancellation as per Brazilian right and she meets the cancellation criteria.

Can you please get the redirection chain broken so that the agent can take the action accordingly.

Kind Regards,
Rosette
________________________________
From: "Kannedy Namir De Carvalho Barai" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 February, 2019 18:13:55
Subject: 20257385 , Fan Seller , Shawn Mendes , 30/11/2019 , Buyer turned seller requested cancellation

Hi Rosette,

In reference to TID: 20257385, buyer turned seller has requested cancellation on TID: 20211641 under brazilian law and she is entitled for refund. Therefore redirection chain needs to be broken and TID: 20257385 needs to be moved to Pending Substitution.

Can you please help here?

Regards,
Kannedy