Subject: 2994870 , Broker US , Atlanta Hawks vs Los Angeles Lakers , 12/02/2019 , Buyer complaining about venue map on our website being misleading
From: Kannedy Namir De Carvalho Barai <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 5 Feb 2019 09:18:03 -0700 (MST)

Hi Rosette, 

In reference to TID: 20250517 and Event ID : 2994870, buyer called informing that event map on our website is misleading and he purchased tickets thinking that they were seated in good section but when he checked on ticketmaster they turned out to be the worst section of the venue and he is now demanding a better seat. Checked event venue on ticketmaster and stubhub and it seems that our map is wrong. 

Transaction/ Listing number: 20250517 /312698863 

Event ID: 2994870 

Event Name: Atlanta Hawks vs Los Angeles Lakers 

Event Date: 12/02/2019 19:30 

Geography: State Farm Arena (Formerly Philips Arena), Atlanta, US 

Username: [email-masked] , Andre Vinicius Marques Rossi 

What needs to be done: We need to check if event has been cancelled 

Link as proof: [ https://www.livenation.com.au/show/1232005/greta-van-fleet/melbourne/2019-02-05/en | https://www1.ticketmaster.com/atlanta-hawks-vs-los-angeles-lakers/event/0E005505503B6423?f_hybrid_map=true&ab=efeat6505v1#efeat6916 ] , https://www.stubhub.com/atlanta-hawks-tickets-atlanta-hawks-atlanta-state-farm-arena-2-12-2019/event/103773927/?sort=price+asc 

Link to viagogo page: [ https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Greta-Van-Fleet-Tickets/E-3195362 | https://www.viagogo.com/ww/Sports-Tickets/NBA/NBA-Regular-Season/Los-Angeles-Lakers-Tickets/E-2994870?qty=2 ] 

Can you please check if map on our website is correct or not? 

Regards, 

Kannedy