Subject: Fwd: [AUDIT RED FLAG] TID19565267 / Subject, Process / Santiago Daniel
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Cante <[email-masked]>
Date: Tue, 5 Feb 2019 02:36:15 -0700 (MST)

Hi Brian, 

I have reviewed the case with Santiago and have provided the feedback to him. 

Next time the agent will be more careful on such cases. 

Kind Reagrds, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valentina Cante" <[email-masked]> 
Sent: Friday, 1 February, 2019 19:12:09 
Subject: FW: [AUDIT RED FLAG] TID19565267 / Subject, Process / Santiago Daniel 

Hi Rosette, 

Could you please review this red flag with Santiago and provide feedback? 

Kind regards, 

Brian 

From: Valentina Cante 
Sent: Friday 1 February 2019 12:58 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: [AUDIT RED FLAG] TID19565267 / Subject, Process / Santiago Daniel 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent didn't follow the RAG procedure correctly. 

Please confirm within 48 hours that the agent has been coached. 

Thank you. 

Kind Regards, 

Valentina Cante 

Training & Quality