Subject: Re: 20168879 - Power Seller Ticket Network - Miami Marlins Vs. Colorado Rockies - 29/03/2019 19:10 - BR cancellation
From: Rosette Modiri <[email-masked]>
To: Joel Luinduladio Samuel <[email-masked]>
Date: Mon, 4 Feb 2019 04:00:08 -0700 (MST)

Hi Joel, 

The relevant team has taken over the case, no need any further action. 

Rosette, 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 2 February, 2019 20:51:12 
Subject: Re: 20168879 - Power Seller Ticket Network - Miami Marlins Vs. Colorado Rockies - 29/03/2019 19:10 - BR cancellation 

Hi! 
Any update for this case please? 
Thanks, 
Joel 

From: "Brian Sexton" <[email-masked]> 
To: "Joel Luinduladio Samuel" <[email-masked]> 
Sent: Wednesday, 30 January, 2019 17:18:03 
Subject: RE: 20168879 - Power Seller Ticket Network - Miami Marlins Vs. Colorado Rockies - 29/03/2019 19:10 - BR cancellation 

Hi Joel, 

No update yet, I’m still waiting for a response from CSNY. 

Kind regards, 

Brian 

From: Joel Luinduladio Samuel <[email-masked]> 
Sent: Wednesday 30 January 2019 11:35 
To: Brian Sexton <[email-masked]> 
Subject: Re: 20168879 - Power Seller Ticket Network - Miami Marlins Vs. Colorado Rockies - 29/03/2019 19:10 - BR cancellation 

Hi Rose! 

Any update for this case? 

Thanks, 

Joel 

From: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
To: "CS.NewYork" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] >, "Joel Luinduladio Samuel" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 29 January, 2019 22:15:12 
Subject: FW: 20168879 - Power Seller Ticket Network - Miami Marlins Vs. Colorado Rockies - 29/03/2019 19:10 - BR cancellation 

Hi, 

This buyer is eligible and requesting BR cancellation but the DP is TM mobile tickets. 

Could someone please ask the seller to relist? 

Kind regards, 

Brian 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 29 January 2019 16:44 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Joel Luinduladio Samuel < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 20168879 - Power Seller Ticket Network - Miami Marlins Vs. Colorado Rockies - 29/03/2019 19:10 - BR cancellation 

Hi Brian, 

The brazilian buyer has requested to cancel the order and she meets the cancellation criteria. The event is in US and normally we need to inform seller to return the tickets to our New York office in order to get paid but in this transaction the delivery plan is TicketMaster Mobile - Ticket Transfer and Broker US cannot ship to New York. 

Could you please check with seller support if they can relist these tickets on behalf of Broker US as the buyer has to be refunded. 

Kind Regards, 

Rosette 

From: "Joel Luinduladio Samuel" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 29 January, 2019 21:45:04 
Subject: 20168879 - Power Seller Ticket Network - Miami Marlins Vs. Colorado Rockies - 29/03/2019 19:10 - BR cancellation 

Hi Rosette, 

In reference to TID: 20168879, Brazilian buyer emailed requested cancellation. Buyer meets cancellation criteria but event is in US and seller is US broker. Therefore, we need to ask seller to ship tickets to New York in order to get paid but in this particular case, the DP is ticketmaster and cannot be shipped to New York. 

Please advise what needs to be done here? 

Regards, 

Joel