Subject: Fwd: 20238032 - Fan Seller - Ed Sheeran - 13/02/2019 16:30 - Allianz Parque, São Paulo, BR - Buyer requested to cancel as per Brazilian law.
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: eduardo Filipe Fernanadez <[email-masked]>
Date: Mon, 4 Feb 2019 02:03:52 -0700 (MST)

Hi Brian, 

This is an active redirection case from TID 18904876 to 20238032, the final buyer has requested for cancellation as per brazilian right and he meets the cancelllation criteria. 

Can you please get the redirection chain broken so that the agent can take the action accordingly. 

Kind Regards, 
Rosette 

From: "eduardo Filipe Fernanadez" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 4 February, 2019 13:59:38 
Subject: 20238032 - Fan Seller - Ed Sheeran - 13/02/2019 16:30 - Allianz Parque, São Paulo, BR - Buyer requested to cancel as per Brazilian law. 

Hi Rosette! 

In reference TID: 20238032, It's active redirection and Buyer requested to cancel the order as per Brazilian cancellation. 
In order to escalate payments and refund Buyer, can you please help me to break the chain? 

Kind regards, 
Eduardo.