Subject: RE: TID 19891114 - Fan Seller - Negramaro - 27/02/2019 - Seller sent Correct tickets
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Santiago Daniel <[email-masked]>
Date: Fri, 1 Feb 2019 17:20:40 +0000

Hi Rosette,

Could you please escalate this to returns team with a very clear note?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 1 February 2019 10:04
To: Brian Sexton <[email-masked]>
Cc: Santiago Daniel <[email-masked]>
Subject: Fwd: TID 19891114 - Fan Seller - Negramaro - 27/02/2019 - Seller sent Correct tickets

Hi Brian,

The particular event has been rescheduled to 27/02/2019 to which the buyer received the tickets with the old date then he came to us claiming about the wrong date on the tickets however the agent "cristian.balan" incorrectly investigated the case and advised the buyer to return the tickets to limerick in order to get the replacement therefore the buyer returned the tickets and the order was escalated to payment for refund of shipping cost. Actually the tickets are delivered to Limerick however the tickets are correct.

Could you please inform to Limerick office if possible to return these tickets to buyer as the tickets are correct.

Kind Regards,
Rosette
________________________________
From: "Santiago Daniel" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 January, 2019 18:08:43
Subject: TID 19891114 - Fan Seller -  Negramaro - 27/02/2019 - Seller sent Correct tickets

Hi Ros,

Seller phoned to confirm she sent correct tickets to Buyer for this event.

Checked case and previous agent stopped seller payment and asked Buyer to ship tickets back to Limereck because Seller has sent wrong tickets for an event happening in a different date.

Checked proof and transaction and tickets provided by Seller are CORRECT as event had been rescheduled.

Could you please have a look?

Thanks,

Santiago.