Subject: RE: 19764912 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - contact agent
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Date: Fri, 1 Feb 2019 05:56:11 +0000

Hi Rosette,

You can escalate for full refund, no need to flag to Philip because he would be doing the same.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Thursday 31 January 2019 10:14
To: Brian Sexton <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Subject: 19764912 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - contact agent

Hi Brian,

The seller of this order didn't fulfil and the alternative tickets have been offered to buyer however the buyer has refused the offer and asking for full refund.

Could you please inform philip.holohan about the buyer's decision ?

Kind Regards,
Rosette
________________________________
From: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 31 January, 2019 11:58:19
Subject: 19764912 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - contact agent

Hi Rose,

The buyer was offered subs because the seller could not fulfill. She was not given any link to see the new tickets but was offered manually. She is now refusing the offer and asking for full refund as was offered to her by agent philip.holohan. Can you please inform this agent that the buyer has refused the offer?

Regards,
Himadri