Subject: RE: IT - 19891114 - Negramaro - 2944027 - 27/02/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Claudia De blasi - [email-masked] - The date of the event was Rescheduled but @cristian.balan did not saw that and he moved on sub and stopped s
From: Brian Sexton <[email-masked]>
To: Bridgette Kenny <[email-masked]>, Stefania Voicu <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Alexandra Bujor <[email-masked]>, viagogotl <[email-masked]>
Date: Fri, 1 Feb 2019 05:54:17 +0000

Hi @Rosette Modiri<mailto:[email-masked]>,

Did you get any update here?

Kind regards,
Brian

From: Bridgette Kenny
Sent: Thursday 31 January 2019 11:36
To: Stefania Voicu <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Alexandra Bujor <[email-masked]>; viagogotl <[email-masked]>
Subject: RE: IT - 19891114 - Negramaro - 2944027 - 27/02/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Claudia De blasi - [email-masked] - The date of the event was Rescheduled but @cristian.balan did not saw that and he moved on sub and stopped s

Hi Brian,

Can you check with Santiago's TL what was advised in this case?

Kind regards,
Bridgette
From: Stefania Voicu [mailto:[email-masked]]
Sent: Wednesday 30 January 2019 15:33
To: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Cc: Alexandra Bujor <[email-masked]<mailto:[email-masked]>>; viagogotl <[email-masked]<mailto:[email-masked]>>
Subject: Fw: IT - 19891114 - Negramaro - 2944027 - 27/02/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Claudia De blasi - [email-masked]<mailto:[email-masked]> - The date of the event was Rescheduled but @cristian.balan did not saw that and he moved on sub and stopped s

Hi Bridgette,

Any update here please?

Kindest regards,

Stefania Voicu - Team Leader Cluj

Romania

________________________________
From: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 28, 2019 4:49 PM
To: Tunde Kovacs; viagogotl
Cc: Alexandra Bujor
Subject: RE: IT - 19891114 - Negramaro - 2944027 - 27/02/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Claudia De blasi - [email-masked]<mailto:[email-masked]> - The date of the event was Rescheduled but @cristian.balan did not saw that and he moved on sub and stopped s

Hi Brian,

Can you check with Santiago's TL what was advised in this case?

Perhaps we can try and send the tickets back to the buyer if they are willing to attend the event?

@viagogoTL<mailto:[email-masked]> - can you review with Cristian to investigate carefully in future please?

Kind regards,

Bridgette

From: Tunde Kovacs [mailto:[email-masked]]
Sent: Monday 28 January 2019 16:07
To: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Cc: viagogotl <[email-masked]<mailto:[email-masked]>>; Alexandra Bujor <[email-masked]<mailto:[email-masked]>>
Subject: FW: IT - 19891114 - Negramaro - 2944027 - 27/02/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Claudia De blasi - [email-masked]<mailto:[email-masked]> - The date of the event was Rescheduled but @cristian.balan did not saw that and he moved on sub and stopped s
Importance: High

Hi Bridgette,

Unfortunately I have no access to insert this query into Team Cluj.

Would you kindly ask for an update from Thomas Valgiusti's TL and Santiago Daniel'TL?

Thank you.

Kind regards,

Tünde

From: Alexandra Bujor <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 28, 2019 12:18 PM
To: viagogotl <[email-masked]<mailto:[email-masked]>>
Subject: IT - 19891114 - Negramaro - 2944027 - 27/02/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Claudia De blasi - [email-masked]<mailto:[email-masked]> - The date of the event was Rescheduled but @cristian.balan did not saw that and he moved on sub and stopped se...
Importance: High

Hello,

The date of the event was Rescheduled but @cristian.balan did not saw that and he moved on sub and stopped seller payment. Buyer returned the tix to us , as Cristian advised her, but tix are correct. I checked on internet as you can see on my screen , and the event was Rescheduled for real because one of the singers has some health problems. After another agent, @thomas.valgiusti escalated to payment to ask the refund for the shipping fees. The last agent that worked on the case @santiago.daniel escalated the case to him TL to ask what to do.

Can you please ask for news and advise me what to do?

Kind regards,
Alexandra Bujor