Subject: 19065728 - Active Redirection - Broker Pay After Event - UK - Boyzone - 08/02/2019 19:30 - Resorts World Arena, Birmingham, GB - Buyer emailed stating that the tickets didn't come with VIP pass.
From: eduardo Filipe Fernanadez <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 31 Jan 2019 05:38:26 -0700 (MST)

Hi Rosette! 

In reference TID: 19065728 Buyer emailed stating that the tickets doesn't include VIP as she have originally purchased, she called to the event organisers and they confirmed that the tickets is a normal ticket. 
The tickets have a printed line saying ( VIP NATION ). However according to the Buyer, that's just the name of the event organisers. 
I investigated and according to this link https://vipnation.com/ , VIP NATION is really the name of one group of persons who organise events. 

In order to solve the query, can you please advise what to do ? 

Kind regards, 
Eduardo.