Subject: Re: T ID: 20153058 Event : Ultimo - Venue: Pala Alpitour, Turin, IT - Event Date: 31/05/2019 21:00 (Local) 31/05/2019 19:00 (UTC)
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Darren OToole <[email-masked]>
Date: Wed, 30 Jan 2019 08:37:12 -0700 (MST)

Hi Brian, 

I have reviewed the case with Santiago and have shared the feedback with him. 

Henceforth the agent will be more careful. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Darren OToole" <[email-masked]> 
Sent: Wednesday, 30 January, 2019 17:06:13 
Subject: FW: T ID: 20153058 Event : Ultimo - Venue: Pala Alpitour, Turin, IT - Event Date: 31/05/2019 21:00 (Local) 31/05/2019 19:00 (UTC) 

Hi Rosette, 

Can you please review this with Santiago, when he changed the DP he must ask the buyer to confirm their address first. 

Kind regards, 

Brian 

From: Darren OToole 
Sent: Wednesday 30 January 2019 11:27 
To: Brian Sexton <[email-masked]> 
Subject: FW: T ID: 20153058 Event : Ultimo - Venue: Pala Alpitour, Turin, IT - Event Date: 31/05/2019 21:00 (Local) 31/05/2019 19:00 (UTC) 

Hey, 

Feedback for Santaigo Daniel. DP should not be updated until buyer confirms their address. 

Thanks, 

Darren 

From: Gabriela Martinescu 
Sent: 30 January 2019 11:24 
To: Darren OToole < [ mailto:[email-masked] | [email-masked] ] > 
Subject: T ID: 20153058 Event : Ultimo - Venue: Pala Alpitour, Turin, IT - Event Date: 31/05/2019 21:00 (Local) 31/05/2019 19:00 (UTC) 

Hi Darren, 

On this case and others Italian cases, were the Delivery plan is UPS Access Point the agent sent email to B asking to confirm delivery address and, without waiting for buyer's confirmation he is changing Delivery Plan. 

On my opinion, if the buyer choose UPS Access Point is because they do not want to receive tix at home. 

Technically we should wait for buyer's answer. 

Thank you 

Gabi M.