From: Rosette Modiri <[email-masked]>
To: eduardo Filipe Fernanadez <[email-masked]>
Date: Wed, 30 Jan 2019 06:10:33 -0700 (MST)

We apologise that you have received incorrect ticket(s) for your order 2869104. As you are covered by the viagogo guarantee, we have several options we would like you to consider to rectify this situation: 

If you are willing to keep the ticket(s) you have already received, we can offer a partial refund. You could either: 
Option #1 - Receive |PartialRefundAmountOffered| to the payment method used when purchasing the ticket(s) 
Option #2 - Receive a voucher for |VoucherAmountOffered| , which would be valid for a year and can be redeemed against any ticket(s) on [ http://www.viagogo.fr/?PCID=ETRHOME | http://www.viagogo.fr/?PCID=ETRHOME ] 
Option #3 - Option #3 – If you do not accept a partial refund in exchange for keeping the ticket(s), we will attempt to find replacement ticket(s). If you choose this, we ask that you return the tickets you have received to the following address: 
|CSPostalAddress| 

We apologise for any inconvenience that this may cause. However, we would like to offer you as many solutions as possible to help you to ensure you are able to attend this event. 

Please inform us of your choice by |EscalationDeadline| by emailing us using the contact us link below. If we do not hear from you by the deadline given, we will assume that you accept the partial refund and we will process this. 

viagogo is a marketplace that relies on sellers to provide the tickets listed. If we are let down by a seller, we do our best to reach a suitable resolution for all parties, and we appreciate your cooperation and understanding in this matter.