Subject: [AUDIT RED FLAG] TID-20051778/ Subject / valeria.julia
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Kaela Dunne <[email-masked]>
Date: Wed, 30 Jan 2019 05:51:24 -0700 (MST)

Hi Brian, 

I have reviewed the case with Valeria and have forwarded the feedback to her. 

The agent is advised to be more careful next time. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Kaela Dunne" <[email-masked]> 
Sent: Tuesday, 29 January, 2019 23:44:41 
Subject: FW: [AUDIT RED FLAG] TID-20051778/ Subject / valeria.julia 

Hi Rosette, 

Could you please review this red flag with Valeria and provide confirmation that the coaching session has been done by EOD tomorrow? 

Kind regards, 

Brian 

From: Kaela Dunne 
Sent: Tuesday 29 January 2019 12:59 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: [AUDIT RED FLAG] TID-20051778/ Subject / valeria.julia 

Hi Brian, 

I have come across a red flag for this agent. 

Synopsis: 

    * The buyer contacted and claimed wrong tickets. 
    * The tickets were correct and this was confirmed by the agent 
    * The agent did not update the enquiry source and so they have received a red flag for subject 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Kaela