Subject: FW: [AUDIT RED FLAG] TID-20051778/ Subject / valeria.julia
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Kaela Dunne <[email-masked]>
Date: Tue, 29 Jan 2019 18:14:41 +0000

Hi Rosette,

Could you please review this red flag with Valeria and provide confirmation that the coaching session has been done by EOD tomorrow?

Kind regards,
Brian

From: Kaela Dunne
Sent: Tuesday 29 January 2019 12:59
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>
Subject: [AUDIT RED FLAG] TID-20051778/ Subject / valeria.julia

Hi Brian,

I have come across a red flag for this agent.

Synopsis:

  *   The buyer contacted and claimed wrong tickets.
  *   The tickets were correct and this was confirmed by the agent
  *   The agent did not update the enquiry source and so they have received a red flag for subject

Please confirm within 48 hours that the agent has been coached.

Thank you,

Kaela