Subject: Re: TID 20056139 - Fan Seller - Massive Attack - 08/02/2019 - MSBD system error
From: Rosette Modiri <[email-masked]>
To: Santiago Daniel <[email-masked]>
Date: Tue, 29 Jan 2019 08:50:41 -0700 (MST)

Flagged. 

From: "Santiago Daniel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 29 January, 2019 18:59:14 
Subject: TID 20056139 - Fan Seller - Massive Attack - 08/02/2019 - MSBD system error 

Hi Ros, 

This Seller contacted us because she was charged and order substituted because she "did not respect MSBD" 

Seller states she received the confirmation email that tickets were sold with MSBD by 1st February 2019 (Screenshot attached) 

Anyway, in our system the MSBD is 25 January 2019. 

Seller states she shipped the tickets yesterday therefore she respected the MSBD set initially by viagogo. 

Could you please help here? 

Thanks, 

Santiago.