Subject: 20086333 - Broker US - Myriam Hernandez - 17/02/2019 - section issue
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Mon, 28 Jan 2019 08:17:04 -0700 (MST)

Hi Brian, 

The seller selected "lounge pass" as the section but the buyer saw nothing at the time of the purchase. There is also a system note saying that lounge pass will not allow entry to the event, lounge pass can only be used while already inside. Shaquela.shepherd asked the buyer if this is the section she intended to purchase however the buyer said the tickets are useless and is asking for full refund. 

Could you please check with S haquela.shepherd if they buyer is eligible for refund or not? 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 27 January, 2019 13:54:40 
Subject: 20086333 - Broker US - Myriam Hernandez - 17/02/2019 - section issue 

Respected Ma'am, 

The issue is seller selected "lounge pass" for section but the buyer saw nothing while purchasing. There is a case note saying lounge pass will not grant entry to the event. Lounge pass can only be used while already inside. 
An agent asked the buyer if this is the section she intended to purchase and she came back saying that if this tickets are useless. she wants her money back. There is a banner that the buyer is eligible for a refund. 

Can you contact the relevant team to approve this? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.