Subject: Fwd: 19966618 - Broker US - Boston Celtics vs Brooklyn Nets - 28/01/2019 19:30 - Buyer chasing tickets
From: Rosette Modiri <[email-masked]>
To: Joel Luinduladio Samuel <[email-masked]>
Date: Mon, 28 Jan 2019 07:55:47 -0700 (MST)

PFB the update from CSNY. 

Rosette, 

From: "Shaquela Shepherd" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Joel Luinduladio Samuel" <[email-masked]> 
Sent: Monday, 28 January, 2019 20:22:12 
Subject: Re: 19966618 - Broker US - Boston Celtics vs Brooklyn Nets - 28/01/2019 19:30 - Buyer chasing tickets 

Hi all, 

I just checked and can see that these tickets will not be entry for the event. They are for a lounge. 

As the right filter was not used, our system did not pick this up. Please refund the buyer. Seller is 

still to be paid. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[email-masked] 

From: Shaquela Shepherd 
Sent: Monday, January 28, 2019 9:47:33 AM 
To: Brian Sexton; CS.NewYork 
Cc: Rosette Modiri; Joel Luinduladio Samuel 
Subject: Re: 19966618 - Broker US - Boston Celtics vs Brooklyn Nets - 28/01/2019 19:30 - Buyer chasing tickets 

Hi Brian, 

I will reach out to the seller now. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[email-masked] 

From: Brian Sexton 
Sent: Monday, January 28, 2019 4:14:00 AM 
To: CS.NewYork 
Cc: Rosette Modiri; Joel Luinduladio Samuel 
Subject: FW: 19966618 - Broker US - Boston Celtics vs Brooklyn Nets - 28/01/2019 19:30 - Buyer chasing tickets 

Hi, 

This event is tonight and the Broker US has not fulfilled yet, could someone please ask them to fulfil? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Monday 28 January 2019 09:11 
To: Brian Sexton <[email-masked]> 
Cc: Joel Luinduladio Samuel <[email-masked]> 
Subject: 19966618 - Broker US - Boston Celtics vs Brooklyn Nets - 28/01/2019 19:30 - Buyer chasing tickets 

Hi Brian, 

The buyer is chasing his tickets as the event is quite close and Broker US already missed MSBD. 

Could you please contact seller support to check with Broker US if they can fulfil the order. 

Kind Regards, 

Rosette 

From: "Joel Luinduladio Samuel" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 28 January, 2019 13:55:18 
Subject: 19966618 - Broker US - Boston Celtics vs Brooklyn Nets - 28/01/2019 19:30 - Buyer chasing tickets 

Hi Rose, 

Buyer is chasing tickets, the event is in 16 hours away, seller missed MSBD that was on 22/01/2019. 

Can you please contact SS team to advise Broker US to upload the tickets asap. 

Kind Regards, 

Joel