Subject: 20086333 - Broker US - Myriam Hernandez - 17/02/2019 - section issue
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 27 Jan 2019 01:24:40 -0700 (MST)

Respected Ma'am, 

The issue is seller selected "lounge pass" for section but the buyer saw nothing while purchasing. There is a case note saying lounge pass will not grant entry to the event. Lounge pass can only be used while already inside. 
An agent asked the buyer if this is the section she intended to purchase and she came back saying that if this tickets are useless. she wants her money back. There is a banner that the buyer is eligible for a refund. 

Can you contact the relevant team to approve this? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.