Subject: 19446070 - Broker-DE - FC Bayern München vs VfB Stuttgart - 27/01/2019 15:30 - Buyer chasing refund
From: Joel Luinduladio Samuel <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Fri, 25 Jan 2019 10:01:11 -0700 (MST)

Hi Rose! 

This is in reference to the email I have received under the TID-19446070 - Buyer chasing refund 

Buyer called informing that previous agent has promised him that this order will be refunded in full as wrong tickets, and advise buyer to purchase new tickets on our platform. I can see that buyer has purchased new tickets and now chasing refund for this order as he was promised by the agent. Buyer said that there was no notes informing that this tickets were for the standing section neither the confirmation email informed that. 

Event is in one day please advise as soon as possible. 
Can you please check what can be done with the relevant team. 

Regards 
Joel