Subject: RE: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Robert Cosgrove <[email-masked]>, Artur Himich <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Date: Fri, 25 Jan 2019 10:15:31 +0000

Hi Artur,

Wrong tix issue in TID 19950898 in which the Broker [email-masked]<mailto:[email-masked]> corrected and Judith provided the e-tix via cmail. She recorded success but never moved the order out of pending sub and the order was subbed to TID 20079060.

I don’t believe that the seller should be charged in TID 19950898 but can you check with Judith in case there was a reason behind her not moving it out of pending sub?

Kind regards,
Bridgette

From: Rosette Modiri [mailto:[email-masked]]
Sent: Wednesday 23 January 2019 18:09
To: Robert Cosgrove <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS

Hi Robert,

With reference to tid : 19950898, initially the seller provided non- consecutive tickets and after moving the order to pending substitution, the seller came and provided the correct tickets. The tickets were sent to buyer via customermail however the agent who worked on the case failed to move the order out of pending sub and now the same transaction has been subbed to 20079060 while the buyer already received the correct tickets on this TID 19950898.

Could you please inform seller support about the issue as Broker FR is going to be charged becasue the order is already substituted.

Kind Regards,
Rosette
________________________________
From: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 January, 2019 18:24:56
Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS

Hi Rose,

This order was moved to pending sub because the power seller provided non consecutive tickets. The seller sent consecutive tickets to use because an email was sent to him. The agent who took action from seller's side forgot to move the order out of substitution. Now the seller will be charged even when he has provided correct tickets. The order has been substituted now. Can you please contact SS so that he is not charged and informed of the issue?

Regards,
Himadri