Subject: RE: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Date: Fri, 25 Jan 2019 08:51:46 +0000

Hi Rosette,

Please escalate to payments with a very clear note, they can decide.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Thursday 24 January 2019 16:57
To: Brian Sexton <[email-masked]>
Subject: Re: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS

Hi Brian,

Judith.Poiget is the one who was working on the case but she left the note "do not sub" however the order has been subbed.

Kind Regards,
Rosette
________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Cc: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 January, 2019 20:52:58
Subject: RE: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS

Hi Rosette,

Who forgot to move the order out of pending sub?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 24 January 2019 14:17
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Himadri Sharma <[email-masked]<mailto:[email-masked]>>
Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS

Hi Brian,

With reference to tid : 19950898, initially the seller provided non- consecutive tickets and after moving the order to pending substitution, the seller came and provided the correct tickets. The tickets were sent to buyer via customermail however the agent who worked on the case failed to move the order out of pending sub and now the same transaction has been subbed to 20079060 while the buyer already received the correct tickets on this TID 19950898.

Could you please inform seller support about the issue as Broker FR is going to be charged becasue the order is already substituted.

Kind Regards,
Rosette
________________________________
From: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
To: "Robert Cosgrove" <[email-masked]<mailto:[email-masked]>>
Cc: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 January, 2019 21:39:16
Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS

Hi Robert,

With reference to tid : 19950898, initially the seller provided non- consecutive tickets and after moving the order to pending substitution, the seller came and provided the correct tickets. The tickets were sent to buyer via customermail however the agent who worked on the case failed to move the order out of pending sub and now the same transaction has been subbed to 20079060 while the buyer already received the correct tickets on this TID 19950898.

Could you please inform seller support about the issue as Broker FR is going to be charged becasue the order is already substituted.

Kind Regards,
Rosette
________________________________
From: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 January, 2019 18:24:56
Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS

Hi Rose,

This order was moved to pending sub because the power seller provided non consecutive tickets. The seller sent consecutive tickets to use because an email was sent to him. The agent who took action from seller's side forgot to move the order out of substitution. Now the seller will be charged even when he has provided correct tickets. The order has been substituted now. Can you please contact SS so that he is not charged and informed of the issue?

Regards,
Himadri