Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Date: Thu, 24 Jan 2019 07:17:21 -0700 (MST)

Hi Brian, 

With reference to tid : 19950898, initially the seller provided non- consecutive tickets and after moving the order to pending substitution, the seller came and provided the correct tickets. The tickets were sent to buyer via customermail however the agent who worked on the case failed to move the order out of pending sub and now the same transaction has been subbed to 20079060 while the buyer already received the correct tickets on this TID 19950898. 

Could you please inform seller support about the issue as Broker FR is going to be charged becasue the order is already substituted. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Robert Cosgrove" <[email-masked]> 
Cc: "Himadri Sharma" <[email-masked]> 
Sent: Wednesday, 23 January, 2019 21:39:16 
Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS 

Hi Robert, 

With reference to tid : 19950898, initially the seller provided non- consecutive tickets and after moving the order to pending substitution, the seller came and provided the correct tickets. The tickets were sent to buyer via customermail however the agent who worked on the case failed to move the order out of pending sub and now the same transaction has been subbed to 20079060 while the buyer already received the correct tickets on this TID 19950898. 

Could you please inform seller support about the issue as Broker FR is going to be charged becasue the order is already substituted. 

Kind Regards, 
Rosette 

From: "Himadri Sharma" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 23 January, 2019 18:24:56 
Subject: 19950898 - Broker FR - Shawn Mendes - 30/03/2019 19:00 - contact SS 

Hi Rose, 

This order was moved to pending sub because the power seller provided non consecutive tickets. The seller sent consecutive tickets to use because an email was sent to him. The agent who took action from seller's side forgot to move the order out of substitution. Now the seller will be charged even when he has provided correct tickets. The order has been substituted now. Can you please contact SS so that he is not charged and informed of the issue? 

Regards, 
Himadri