Subject: 20081220 - Broker-BR - Jota Quest - 30/03/2019 22:00 - Br cancellation
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Date: Thu, 24 Jan 2019 05:03:21 -0700 (MST)

Hi Brian, 

The buyer of this order has requested to cancel the order as per brazilian right and she meets the brazilian cancellation criteria. 

The order is in Pending User Entered Tracking , can you please contact seller support to check with Broker BR if they have shipped the tickets yet? 

Kind Regards, 
Rosette 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 24 January, 2019 17:13:26 
Subject: 20081220 - Broker-BR - Jota Quest - 30/03/2019 22:00 - Br cancellation 

Hi Rose, 

This is in reference to TID 20081220. The buyer called requesting to cancel the purchase as per BR right to cancel. 

As the TS is "Pending User Entered Tracking" we cannot cancel as there is a possibility that those tickets have been shipped. 
Could you please ask SS team to contact Broker in order to find out if the tickets have been shipped? And if not, advise Broker BR that the sale is being cancelled 

Regards, 
Joel